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StrideNest

Refund & Return Policy

Return Policy

Your satisfaction is important to us. Each order is prepared with care before shipment. Our return policy is open for 30 days from the date you receive your order, giving you one month to submit a return or exchange request.

Return Eligibility

To be eligible for a return, the item must be in the same condition that you received it: unworn or unused, with no dirt, scuffs, or visible wear on the shoes or outsole, and kept in its original packaging, including the original shoe box and shipping packaging where applicable.

How to Start a Return

Step 1: Email us at infoaift696@gmail.com with your order details and return request. Step 2: Our team will review your request and provide return instructions and the eligible return address. Step 3: Pack the item securely in its original packaging and keep your shipping receipt as proof of return. Step 4: Once we receive and inspect the returned item, we will process the eligible refund or exchange.

Refunds

After your return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Please note that your bank or card provider may need additional time to process the refund. Original shipping costs may be non-refundable where applicable.

Damaged, Defective, or Wrong Items

Please inspect your order when it arrives. If the item is defective, damaged, or incorrect, contact us immediately at infoaift696@gmail.com so we can review the issue and help arrange a replacement, exchange, or refund where appropriate.

Order Cancellation

Most orders begin processing shortly after they are placed. If you need to amend or cancel an order, email us at infoaift696@gmail.com as soon as possible. Orders that have already shipped cannot be cancelled, but you may submit a return request after receiving the order.

Sale Items

Items purchased during major promotional periods or clearance sales may be eligible for exchange only, unless otherwise required by applicable consumer protection laws.